FAQs
Purchasing a Spa can come with a lot of questions, and we have done our best to answer some of the most frequently asked questions below.
Shipping & Delivery
Do you offer shipping?
Yes. We offer delivery on all hot tubs to most locations within the contiguous United States.
How long does delivery take?
Delivery times vary depending on your location and product availability. Most orders ship within the timeframe listed on the product page, and our team will contact you to schedule delivery.
How is my hot tub delivered?
Your hot tub will arrive on a tractor-trailer truck and be off-loaded to the curb at the end of your driveway. It will be strapped vertically to a pallet. It is the customer's responsibility to move the hot tub to its final location. See our Shipping Policy for all delivery requirements.
Do I need to be home for delivery?
Yes, a responsible adult must be present to receive, sign for and inspect the delivery upon arrival.
Returns & Issues
Can I return my hot tub?
If within 30 days of your spa being delivered you are not completely satisfied with your spa, we will take it back and refund your purchase price minus the return freight cost. We’ll even pick it up at your curb! See full Refund Policy
What if my hot tub arrives damaged?
Please inspect your delivery upon arrival. If there is visible damage, note it with the carrier and contact our support team immediately so we can help resolve the issue.
Do I need a Return Authorization (RA)?
Yes. All returns must be approved and issued a Return Authorization before any product is sent back.
Warranty & Support
Do your hot tubs come with a warranty?
Yes. All hot tubs include manufacturer warranties that cover specific components. Warranty coverage varies by model.
How do I make a warranty claim?
To begin a warranty claim, contact our customer service team. You may be asked to provide photos and details so we can assist quickly.
What is your customer service availability?
Our customer service team is available Monday – Friday, 9:00 AM – 5:00 PM Eastern Time.
How do I contact support?
You can reach us by phone at (877) 694-6888 or through our contact form on the website.