How do I place an order?

You can place an order directly through our website by selecting your hot tub and completing the checkout process. If you need help choosing a model, our team is available to assist before you purchase.

What payment methods do you accept?

We accept major credit cards and other secure payment methods offered at checkout. All payments are processed securely through our website.

Can I change or cancel my order after placing it?

If your order has not yet shipped, you may be able to make changes or cancel it. Please contact our customer service team as soon as possible for assistance.

Do you offer shipping?

Yes. We offer delivery on all hot tubs to most locations within the United States.

How long does delivery take?

Delivery times vary depending on your location and product availability. Most orders ship within the timeframe listed on the product page, and our team will contact you to schedule delivery.

How is my hot tub delivered?

Your hot tub is delivered curbside or driveway drop-off. The carrier will place it as close to your home as safely possible.

Do I need to be home for delivery?

Yes, someone should be present to receive and inspect the delivery upon arrival.

Are your hot tubs plug-and-play?

Many of our hot tubs are 120V plug-and-play models, meaning they can be plugged into a standard outlet. Some larger models may require a 240V electrical connection.

Do I need a professional installer?

Plug-and-play models do not require professional installation. For 240V models, we recommend a licensed electrician.

How do I prepare my space for a hot tub?

Your hot tub should be placed on a flat, level, solid surface such as a concrete pad, reinforced deck, or spa pad. Make sure the area can support the filled weight of the spa.

Do your hot tubs come with a warranty?

Yes. All hot tubs include manufacturer warranties that cover specific components. Warranty coverage varies by model.

How do I make a warranty claim?

To begin a warranty claim, contact our customer service team. You may be asked to provide photos and details so we can assist quickly.

What is your customer service availability?

Our customer service team is available Monday – Friday, 9:00 AM – 5:00 PM Eastern Time.

How do I contact support?

You can reach us by phone at (877) 694-6888 or through our contact form on the website.

Can I return my hot tub?

Because hot tubs are large specialty items, returns are limited and may require approval. Please contact us before initiating any return. You can return your spa for a refund within 30 days. More details can be found on our Refund Policy.

What if my hot tub arrives damaged?

Please inspect your delivery upon arrival. If there is visible damage, note it with the carrier and contact our support team immediately so we can help resolve the issue.

Do I need a Return Authorization (RA)?

Yes. All returns must be approved and issued a Return Authorization before any product is sent back.