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Shipping policy

Standard Delivery Terms for Hot Tubs

Standard curbside delivery by tractor-trailer within the 48 contiguous United States is included in the quoted price.* We do not currently ship to Alaska, Hawaii, or Puerto Rico.

Deliveries to remote or difficult-to-access locations, including islands, may be subject to additional charges. These charges are the buyer’s responsibility.

Delivery Access Requirements for Hot Tubs

The quoted price includes liftgate service using a full-size tractor-trailer, which may be 75–85 feet long. The delivery location must be safely accessible to a vehicle of this size. Additional charges may apply if a smaller truck, specialized equipment, redelivery, or other special arrangements are required.

If you are unsure whether your location is accessible to a full-size tractor-trailer, please contact MyHotTub.com at 877-694-6888 for a delivery quote before placing your order.

Curbside Delivery for Hot Tubs

Curbside delivery means your order will be unloaded at the curb at the end of your driveway. It does not include delivery onto your driveway, into your yard, or to the final installation location.

Please note the following:

  • Your street and delivery area must provide adequate space for a full-size tractor-trailer.
  • The delivery route must be free of obstructions, including low-hanging trees, power lines, parked vehicles, narrow entrances, weight restrictions, and restricted turning areas.
  • The freight carrier will contact you to schedule a delivery appointment.
  • The driver will unload the merchandise at the curb at the end of your driveway.
  • A signature is required. Merchandise cannot be delivered if no one is available to receive and sign for it.
  • You are responsible for moving the merchandise from the curb to its final location.

Inspecting Your Hot Tub Delivery

You are responsible for inspecting the merchandise before signing the delivery receipt and before the driver leaves.

If the shipment appears damaged:

  • Photograph the packaging and all visible damage.
  • Clearly describe the damage on the freight bill or delivery receipt before signing.
  • Do not sign for a visibly damaged shipment as being received in good condition.
  • If the damage appears significant, you may refuse delivery.

Documenting visible damage on the delivery receipt is important and will assist with any freight claim, replacement, or return process.

Special Delivery Requirements for Hot Tubs

Locations requiring special equipment, a smaller delivery vehicle, ferry service, additional handling, redelivery, or other nonstandard arrangements may incur additional carrier charges and require additional transit time. All such charges are the buyer’s responsibility.

Please contact MyHotTub.com before ordering if you believe your delivery may require special arrangements.

*Accessories included with the purchase of a spa will be shipped with the spa at no additional charge. Accessories purchased separately are subject to applicable shipping charges.